FAQ

How long will it take to receive my order?

Once we received your order, it will be packed and shipped between thurs-sun. Please allow 3-4 working days for your order to arrive once picked up by the courier. Do note during busy periods, there may be delays in delivering your order due to the high volume of deliveries. 

Do you ship internationally?

At the moment, we only deliver within Singapore. However, do get in touch if you are interested in our products. We can explore and ship with your preferred courier

What payment methods do you accept? 

We accept debit/credit cards or PayNow. Payment options are available upon checkout.

At pop-up events, we primarily accept payments via PayNow (scan to pay). However, if you don't have access, we can make an exception for debit/credit card payments as well.

Do you have a physical store?

Yes, we do! Our flagship studio is located in the heart of Joo Chiat, called Klooasia Home. In addition, we have several points of sale located across Singapore, find out more here.

Have more questions? Drop us an email at looters@monkeyloot.com or consider hitting the 'chat' button or dm us on Instagram @monkey.loot for quicker response. Thank you!